FREQUENTLY ASKED QUESTIONS
Q: When should I start looking?
A: In order to ensure you’re not rushed with your decision-making, we recommend that you begin dress shopping 12-14 months before your big day! It can take 6-8 months for your made-to-order gown to arrive and several weeks in alterations to make it fit like a glove! While some designers can meet a tight deadline, giving yourself more time will save you from undue stress and from any rush fees!
Q: Do I need an appointment to try dresses on?
A: Yes and No! We ask you to book an appointment to ensure you have a stylist available and we are able to be fully attentive to you and only you! You will have the entire boutique to yourself, and a personal consultant for a relaxing shopping experience! This is easily done via our website. You are welcome to come in anytime for a wander on a weekday!
Q: What can I expect at my appointment?
A: All of our appointments include our undivided attention with a one-on-one consultant in a private fitting room! Initial appointments are a full hour – sometimes you need that extra to try on the favourites again! We will learn all about the specific details of your wedding. You and your party will browse our selection of over 200 gowns all hand picked to suit the trendy nature of our modern bride! We will start with 5-6 wedding dresses and offer our expertise and recommendations if we feel you have missed something that might be perfect! If you fall in love (again!) then we will take your measurements and decide on the best size together via the designer size chart. Then of course, we celebrate!
Q: What should I bring to my appointment?
A: Aside from your beautiful self? Nude, strapless and seamless is your new BFF! We invite you to bring any undergarments, shapewear etc. or shoes that you are considering. We also ask that you wear light make-up to keep our gowns free of stains and fresh for all brides! Although they are dry cleaned regularly, as they are tried on daily!
Q: How many people should I bring?
A: Less is more! You have probably heard this again and again but it’s true. A smaller party of 2-3 trusted loved ones who will help you find a gown that is so you! Keeping it intimate will help you focus on that style and feeling, too many opinions may end up overwhelming the bride and can be confusing. If your nearest and dearest comes to more than 4 people give us a heads up so we can do our best to comfortably accommodate everyone!
Q: Price range?
A: Our gowns range from $1500 to top out at $4000. The majority of our gowns range between $1800-2500.
Q: What sizes are your samples?
A: Sample sizes vary by designers but we carry a range from bridal size 10-28 with the majority being 14-18. If your sizing is outside that range, not to worry, we have creative ways of making sure you can experience the look of your desired dress! Our gowns are made to order so depending on the designer we can order from a size 0-36.
Q: What is the process of purchasing a gown?
A: Woohoooo...You said yes!! After we have taken your measurements and decided on the size we will take a 50% deposit and order your gown! It will likely take 4-6 months to arrive so in the meantime you can hunt for the perfect pair of shoes to complete your look! We also have 12 or 18 month payment plans which only require a 20% deposit upon ordering, and you then make fortnightly or weekly payments!
Q: Cancellation/Return Policy?
A: Made to order gowns, samples and lingerie sales are all final sale. There are no return of deposits for any circumstances. In extraordinary circumstances, And The Veil may be able to assist.
A: Out the front of the boutique parking on the street is free for 2 hours on weekends, and by the meter on weekdays. There are also several muti-deck parking complexes within walking distance. Please feel free to call us if you are lost or need some help!
Q: What is a trunk show or pop up event?
A: A trunk show or And The Veil Pop Up Event is a limited period of time for brides to view additional styles from a particular designer outside of what And The Veil has previously curated in store. In some cases, you will be able to see the entire collection! Trunk shows are by appointment only and tend to book up quickly due to their limited time!